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CEO’s Desk - The CEO Institute Blog

Learn about critical business issues as discussed by our members. Scroll right to access more blogs.

How Does Investing In Customer Service Return Big Dividends?

Darrell Hardidge

Founder & CEO, Saguity

How Does Investing In Customer Service Return Big Dividends?

Why Is There A Lack Of Investment Into Service Excellence?

Darrell Hardidge

Founder & CEO, Saguity

Why Is There A Lack Of Investment Into Service Excellence?

How Does A Company Optimise Their Customer Loyalty By Focusing On Intention?

Darrell Hardidge

Founder & CEO, Saguity

How Does A Company Optimise Their Customer Loyalty By Focusing On Intention?

How Does Intention Have An Impact On The Culture Of A Company?

Darrell Hardidge

Founder & CEO, Saguity

How Does Intention Have An Impact On The Culture Of A Company?

Why Is The Traditional Standard Of Customer Satisfaction No Longer Relevant?

Darrell Hardidge

Founder & CEO, Saguity

Why Is The Traditional Standard Of Customer Satisfaction No Longer Relevant?

Why is Appreciation in Customer Experience so Important?

Darrell Hardidge

Founder & CEO, Saguity

Why is Appreciation in Customer Experience so Important?

Maximising Company Value - The Link Between Leadership and Company Value

Darrell Hardidge

Founder & CEO, Saguity

What is the Link Between Leadership and Company Value?

Maximising Company Value - Why the Current Process of Measuring Customer Goodwill is Flawed

Darrell Hardidge

Founder & CEO, Saguity

Why is the Current Process of Measuring Customer Goodwill Flawed?

Minimising Variation - The First Step to Saving a Fortune

Minimising Variation - The First Step to Saving a Fortune

Darrell Hardidge - Founder / CEO, SAGUITY

For over fifty years, the advice and philosophies of a man named W. Edwards Deming have directly led to companies across the world becoming the...

Why satisfaction is only the starting point of earning client loyalty

Why satisfaction is only the starting point of earning client loyalty

Darrell Hardidge - Founder / CEO, SAGUITY

Extreme client loyalty is waiting to be earned, but satisfaction is not the key to earning it.

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