The Power of Appreciation
Why is Appreciation in Customer Experience so Important?
Appreciation is a heart felt and deep connection, it’s a key factor in our relationships and it’s a strong influence in who we trust and why. In business its exactly the same and when the consumer appreciates the service delivered from the business there is a very powerful connection between this experience and loyalty. Appreciation is proven to increase repeat business and wallet share by more than double when structured in a predictable process. Most companies strive for achieving customer satisfaction but this merely gives people what they expect. Customer Appreciation goes beyond expectation and creates a powerful and memorable experience.