Excellent managers come in all shapes and sizes. So, how do good managers become great managers?
It starts with understanding and ultimately excelling at the following six traits:
- Exceptional communication and organisational skills
They get out of their offices and communicate with staff. They possess top notch listening skills and encourage suggestions and complaints. Their employees feel valued and their management effective. They are proactive, prioritise and get things done. Working with such a manager makes an employee's work life more fulfilling. An organised leader enables their team to shine by preventing blockages and solving problems.
- Contagious love for the company
These folk tend to have an infectious love for their organisation and the unique qualities about the enterprise. They become invested in not only the company but the culture therein. They understand that culture drives everything that happens in their organisation, good or bad. A positive attitude can go a long way. Managers who have a good attitude during the workday don't complain about projects that need to be done. They look for solutions to finish them before the deadline.
- Emotional intelligence
Gone are the days when a manager would bark orders and expect 'my way or the highway'. Good operators have developed emotional intelligence. They have empathy, patience, resilience, positive thinking and understand what makes their employees tick. The payback is increased loyalty.
- Sustained focus and lead with head and heart
Good managers know that the key to overall success is prioritisation and the ability to focus for an extended period of time. They manage multiple projects at once to ensure everything gets done on time and completed to client (or company) satisfaction.
Everyone goes through professional and personal struggles that can affect their work. The best managers are emotionally intelligent; they have the ability to lead their teams and guide them with understanding. If top performers have high emotional intelligence, it stands to reason then that your managers should have it too. The best managers, however, understand that compassion doesn't equate to subpar performance and they nip issues in the bud before they carry over to the quality of work output, even if that means carrying some of the burden themselves.
- Honesty and accountability
A managerial position is no place for a dishonest employee. The best managers tell their team the information they need to hear, not what they want to hear. Sometimes the truth hurts, but that's the only way the team can grow. A well-rounded manager will take charge of their own goals and take responsibility when things don't go according to plan. They foster a culture of accountability so their employees understand the importance of responsibility for their actions as well.
- Effective decision-makers
If managers can't make decisions for their team, how can they expect to guide them towards the finish line for projects or goals? They can't. That's why the best managers have the ability to make decisions with a wealth of information - in a short amount of time - to get the best results from their people.
The CEO Institute was founded in 1992. It is now Australia's leading membership organisation for CEOs and senior executives. It provides a forum for over 1,000 Chief Executive members to connect and share their learning with each other. In 2011, The CEO Institute became the world’s first global certification body for CEOs, and in 2013, partnered with UNESCO in support of the "Malala Fund for Girls' Right to Education". In 2014, they began offering their programs globally.
The CEO Syndicate is an exclusive peer support network for CEOs. The first meeting of The CEO Syndicate program was held in Melbourne in June 1992. Offices were opened in Adelaide in 1996 and Sydney and Brisbane in 1997, with Perth launching in 2007. In 2015, the New Zealand office opened.
The Future CEO program is a certification course designed by the business leaders of today for the business leaders of tomorrow. The first Future CEO meeting was held in Melbourne in May 2012. In 2014, the "Future CEO Scholarship Fund for Women" was established, and continues to be offered today.
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